Also known as Support Manager , Application Support Manager
Selecting the Right Application Support Analysts
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Application Support Analyst, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Application Support Analyst.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Application Support Analyst or a team of Application Support Analysts. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
Application Support Analyst Job Description Template
Application Support Analyst
AKA: Support Manager or Application Support Manager
The Application Support Analyst implement and maintain computer systems. Usual work duties of the Application Support Analyst includes providing technical support to users, preparing documentation, training staff, improving system usability, and supporting corporate strategies
The Application Support Analyst provides second-level application software support for multiple products.
Managed defect Management project for various Treasury Services applications to track issues.
The Application Support Analyst works with vendors on change management, ultimately be fixed in future releases and reduce the number of recurring issues.
Provides second level application support on the applications.
Analyzes system errors and troubleshoot network, server, and database errors.
Supports and troubleshoot software applications including both proprietary and non-proprietary.
The Application Support Analyst works and communicate with business critical issues across multiple teams.
Analyzes, functional design, troubleshooting, documentation, and testing of updates and defect repairs the system functionality.
Previous experience in an IT Helpdesk / Application or Software Support role.
Client facing skills acquired from a Consultancy or Software House
Knowledge of server hardware and configurations; particularly Microsoft products.
Microsoft Windows (including Windows Server) and basic networking knowledge.
Excellent organisational skills and the ability to work with limited supervision
Desirably educated to degree level
Computer proficiency, communication skills, analytical thinking, troubleshooting abilities, accuracy, and teamwork
Interest in keeping up to date with the latest technologies .
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These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Application Support Analyst.
Application Support Analyst
Application Support Analyst
We receive requests of hiring from candidates among more than 100 countries.
As we bring skills from each and every place in the world, we make sure we have the
right match of language proficiency with our clients' requirements.
Your Application Support Analyst or team of Application Support Analysts will have the needed level of language knowledge you expect,
each candidate passes through our language tests that warrant at least a good
command of reading, writing and speaking of the languages our clients ask for.
We know that communication starts from speaking common languages, thus we put this aspect as a first factor in
our selection process, we do not proceed with hiring for Application Support Analyst before making sure that the
candidate passes the language ability tests first.
The next level of screening we perform at SupportFinity is the
communication quality, in this stage we make sure that the Application Support Analyst
can deliver high quality of communication; especially on the technical aspects of the job.
We conduct our assessments to cover multiple aspects of communication
quality, such as:
The ability of self-explanation ( writing – speaking )
The ability of describing problems structurally and technically ( writing & speaking)
The ability of explaining ideas, situations and problems ( reading, writing & speaking)
This part mainly measures the logical,
numerical and analytical aptitude of each candidate,
top ones are the only ones we select for next stages.
Agreeability & Creativity
We have a set of interview tests that measure the agreeability levels of each candidate for
Application Support Analyst, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the Application Support Analyst you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a Application Support Analyst with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your Application Support Analyst can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right Application Support Analyst is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
We conduct advanced technical tests to make sure we cover the needed knowledge your
Application Support Analyst needs to have to excel for your business.
We weigh academic qualifications as well, we also request
our full time employees to submit their education evidence as a major hiring rule to follow.
We believe having the right academic qualifications can make a great difference, especially in
advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your Application Support Analyst to learn new skills,
so we make sure that we select people who are only dynamic and willing to learn new ones.
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Frequently asked questions
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How do you do vetting?
Our expert recruiters will screen each applicant’s profile and recommend the best profiles for you, recommended applicants will be under “Recommended” list in your dashboard.
Can I have access to candidates' profiles after job expiration?
Yes, absolutely. You will have access to any job and the applicants profiles even when the job is expired.