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Application Support Analyst

Also known as Support Manager , Application Support Manager

Outsource Application Support Analyst at SupportFinity
how to select the right Application Support Analyst

Selecting the Right Application Support Analysts

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Application Support Analyst, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Application Support Analyst.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Application Support Analyst or a team of Application Support Analysts. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Application Support Analyst Job Description Template

Application Support Analyst

AKA: Support Manager or Application Support Manager

The Application Support Analyst implement and maintain computer systems. Usual work duties of the Application Support Analyst includes providing technical support to users, preparing documentation, training staff, improving system usability, and supporting corporate strategies

  • The Application Support Analyst provides second-level application software support for multiple products.
  • Managed defect Management project for various Treasury Services applications to track issues.
  • The Application Support Analyst works with vendors on change management, ultimately be fixed in future releases and reduce the number of recurring issues.
  • Provides second level application support on the applications.
  • Analyzes system errors and troubleshoot network, server, and database errors.
  • Supports and troubleshoot software applications including both proprietary and non-proprietary.
  • The Application Support Analyst works and communicate with business critical issues across multiple teams.
  • Analyzes, functional design, troubleshooting, documentation, and testing of updates and defect repairs the system functionality.

  • Previous experience in an IT Helpdesk / Application or Software Support role.
  • Client facing skills acquired from a Consultancy or Software House
  • Knowledge of server hardware and configurations; particularly Microsoft products.
  • Microsoft Windows (including Windows Server) and basic networking knowledge.
  • Excellent organisational skills and the ability to work with limited supervision
  • Desirably educated to degree level
  • Computer proficiency, communication skills, analytical thinking, troubleshooting abilities, accuracy, and teamwork
  • Interest in keeping up to date with the latest technologies .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Application Support Analyst.

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Customer Support
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Application Support Analyst or team of Application Support Analysts will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Application Support Analyst before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Application Support Analyst can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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