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Application Support Analyst

Also known as Support Manager , Application Support Manager

Outsource Application Support Analyst at SupportFinity
how to select the right Application Support Analyst

Selecting the Right Application Support Analysts

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Application Support Analyst, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Application Support Analyst.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Application Support Analyst or a team of Application Support Analysts. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Application Support Analyst Job Description Template

Application Support Analyst

AKA: Support Manager or Application Support Manager


Responsibilities
  • The Application Support Analyst provides second-level application software support for multiple products.
  • Managed defect Management project for various Treasury Services applications to track issues.
  • The Application Support Analyst works with vendors on change management, ultimately be fixed in future releases and reduce the number of recurring issues.
  • Provides second level application support on the applications.
  • Analyzes system errors and troubleshoot network, server, and database errors.
  • Supports and troubleshoot software applications including both proprietary and non-proprietary.
  • The Application Support Analyst works and communicate with business critical issues across multiple teams.
  • Analyzes, functional design, troubleshooting, documentation, and testing of updates and defect repairs the system functionality.

Qualifications
  • Previous experience in an IT Helpdesk / Application or Software Support role.
  • Client facing skills acquired from a Consultancy or Software House
  • Knowledge of server hardware and configurations; particularly Microsoft products.
  • Microsoft Windows (including Windows Server) and basic networking knowledge.
  • Excellent organisational skills and the ability to work with limited supervision
  • Desirably educated to degree level
  • Computer proficiency, communication skills, analytical thinking, troubleshooting abilities, accuracy, and teamwork
  • Interest in keeping up to date with the latest technologies .

How It Works?

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3

Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Application Support Analyst.

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