Outsource First-Class
Configuration Manager

Also known as Configuration Management Analyst

Outsource Configuration Manager at SupportFinity
how to select the right Configuration Manager

Selecting the Right Configuration Managers

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Configuration Manager, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Configuration Manager.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Configuration Manager or a team of Configuration Managers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Configuration Manager Job Description Template

Configuration Manager

AKA: Configuration Management Analyst

The Configuration Manager is responsible for ensuring ICT hardware and software assets and their configurations are known, recorded and accessible. They are responsible for maintaining the relationships between the configuration items that make up the services, systems and applications used by the business.

  • The Configuration Manager manages and coordinates the overall project for the company and operation upgrade as it pertains to the system configuration tasks.
  • Coordinates the activities of the team to deliver deliverables according to the project schedule.
  • Reviews the document changes to current system configuration and present changes to stakeholders and executive committee for approval and sign off.
  • The Configuration Manager coordinates configuration design sessions and business process alignment sessions.
  • The Configuration Manager validates system configuration and documents issues; updates system configuration as needed.
  • The Configuration Manager creates mapping documents system to operational/financial/clinical designation.
  • Develops testing plans for all changes/upgrades and executes system tests (unit, integration, regression).
  • Executes system tests (unit, integration, regression); analyzes and troubleshoots configuration issues based on testing results.

  • knowledge in managing Care operation concepts and principles.
  • Experience working with configuration management tools and activities providing input and analysis for the evaluation of change requests.
  • knowledge of MS Excel and MS Access with ability to compare large sets of data.
  • Effective communications skills (oral and written).
  • Strong analytical and problem solving skills.
  • Project management skills at a basic level, including organizing and managing a project schedule.
  • Knowledge of Configuration for code updates, service group changes, benefits and/or contracts.
  • Strong interpersonal skills and an ability to work as part of a closely knit team.

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Configuration Manager.

country flagIndian Configuration Manager woman Configuration Manager stars for rating skilled people at SupportFinity
country flagAmerican Configuration Manager man Configuration Manager stars for rating skilled people at SupportFinity
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Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Configuration Manager or team of Configuration Managers will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Configuration Manager before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Configuration Manager can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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