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Data Center Support Specialist

Also known as Data Center Support Engineer

Outsource Data Center Support Specialist at SupportFinity
how to select the right Data Center Support Specialist

Selecting the Right Data Center Support Specialists

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Data Center Support Specialist, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Data Center Support Specialist.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Data Center Support Specialist or a team of Data Center Support Specialists. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Data Center Support Specialist Job Description Template

Data Center Support Specialist

AKA: Data Center Support Engineer

The Data Center Support Specialist Installs, maintain, monitor, analyze, and troubleshoot data center equipment and software in support of data center operations. The Data Center Support Specialist supports production operations environment including multiple servers, networking, batch processing, backup and related activities.

  • The Data Center Support Specialist provides technical support to remediate basic incidents or technology change ticket orders to support hardware replacement, upgrades and other requests for remediation.
  • Provides availability and stability for data center infrastructure such as cabling, server hardware, network, and storage equipment.
  • The Data Center Support Specialist maintains Data Center equipment inventory and helps coordinate shipping and receiving for the Data Center.
  • The Data Center Support Specialist creates correct documentation of all infrastructure stock equipment such as hardware items that have been installed or removed.
  • Provides support of off hour on call rotation to maintain appropriate support staff within the branch on a round the clock basis.
  • Contributes and managed in the day to day activities by the Data Room Facilities Operations Regional Lead.
  • Installs, monitors and decommissions as necessary.
  • Supports and reviews Service Level Agreements..

  • General knowledge Computer and Network environments.
  • Technical aptitude, initiative, creativity, and strong client service skills.
  • Dependable, multi-task oriented, accountable, and committed to follow through with activities and provide feedback as necessary.
  • Experience with various aspects of hosting center technology infrastructure management and operations.
  • Strong knowledge of facility technologies.
  • Basic analytical acumen and solution orientation to understand and appropriately identify variances in the day to day operation.
  • Must possess effective interpersonal skills and develop productive relationships with clients, peers, superiors, and subordinates.
  • Basic knowledge of business continuity concepts. Highly motivated, self-directed team player with enthusiasm for their work. .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Data Center Support Specialist.

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Customer Support
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Data Center Support Specialist or team of Data Center Support Specialists will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Data Center Support Specialist before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Data Center Support Specialist can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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