Selecting the Right Data Center Support Specialists
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Data Center Support Specialist, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Data Center Support Specialist.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Data Center Support Specialist or a team of Data Center Support Specialists. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
Data Center Support Specialist Job Description Template
Data Center Support Specialist
AKA: Data Center Support Engineer
The Data Center Support Specialist Installs, maintain, monitor, analyze, and troubleshoot data center equipment and software in support of data center operations. The Data Center Support Specialist supports production operations environment including multiple servers, networking, batch processing, backup and related activities.
- The Data Center Support Specialist provides technical support to remediate basic incidents or technology change ticket orders to support hardware replacement, upgrades and other requests for remediation.
- Provides availability and stability for data center infrastructure such as cabling, server hardware, network, and storage equipment.
- The Data Center Support Specialist maintains Data Center equipment inventory and helps coordinate shipping and receiving for the Data Center.
- The Data Center Support Specialist creates correct documentation of all infrastructure stock equipment such as hardware items that have been installed or removed.
- Provides support of off hour on call rotation to maintain appropriate support staff within the branch on a round the clock basis.
- Contributes and managed in the day to day activities by the Data Room Facilities Operations Regional Lead.
- Installs, monitors and decommissions as necessary.
- Supports and reviews Service Level Agreements..
- General knowledge Computer and Network environments.
- Technical aptitude, initiative, creativity, and strong client service skills.
- Dependable, multi-task oriented, accountable, and committed to follow through with activities and provide feedback as necessary.
- Experience with various aspects of hosting center technology infrastructure management and operations.
- Strong knowledge of facility technologies.
- Basic analytical acumen and solution orientation to understand and appropriately identify variances in the day to day operation.
- Must possess effective interpersonal skills and develop productive relationships with clients, peers, superiors, and subordinates.
- Basic knowledge of business continuity concepts. Highly motivated, self-directed team player with enthusiasm for their work. .
We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Data Center Support Specialist before making sure that the candidate passes the language ability tests first.
The ability of self-explanation ( writing – speaking )
The ability of describing problems structurally and technically ( writing & speaking)
The ability of explaining ideas, situations and problems ( reading, writing & speaking)
This part mainly measures the logical, numerical and analytical aptitude of each candidate, top ones are the only ones we select for next stages.
We have a set of interview tests that measure the agreeability levels of each candidate for
Data Center Support Specialist, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the Data Center Support Specialist you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a Data Center Support Specialist with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your Data Center Support Specialist can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right Data Center Support Specialist is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
they know!
We conduct advanced technical tests to make sure we cover the needed knowledge your
Data Center Support Specialist needs to have to excel for your business.
We weigh academic qualifications as well, we also request our full time employees to submit their education evidence as a major hiring rule to follow. We believe having the right academic qualifications can make a great difference, especially in advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your Data Center Support Specialist to learn new skills, so we make sure that we select people who are only dynamic and willing to learn new ones.
Get in touch
Our team will be always happy to speak with you.
Frequently asked questions
