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NOC Engineer
Selecting the Right NOC Engineers
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a NOC Engineer, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a NOC Engineer.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one NOC Engineer or a team of NOC Engineers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
NOC Engineer Job Description Template
NOC Engineer
The NOC Engineer Monitors large computer networks and servers for problems from a central location. The NOC Engineer analyzes problems, performs troubleshooting and incident response on the system, communicates with site technicians and track problems through to resolution.
- The NOC Engineer provides support for Technical Support, R&D, and other technical teams.
- The NOC Engineer provides a central hub of communication regarding the status and ongoing events within the network and platform.
- The NOC Engineer is responsible for troubleshooting network and platform issues from a server side perspective.
- The NOC Engineer performs routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.
- Responds to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring.
- Ensures all activities are documented and tracked through a ticketing system
- Executes established procedures as it relates to incident, change and event management.
- Responsible for executing the established escalation processes with both internal and external teams.
- Demonstrated understanding of network topologies, Windows server-client environments, and telecommunication environments.
- Understanding of packet analysis and packet capture utilities.
- Confident and goal oriented attitude with an ability to set and meet short and long-term objectives.
- Experience in creating, utilizing, and maintaining technical documentation.
- Experience working in a windows server environment as it relates to server and software management tasks.
- Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes.
- Ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources.
- Experience with troubleshooting and identifying issues within data networks as it relates to SIP and software applications.
We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for NOC Engineer before making sure that the candidate passes the language ability tests first.
The ability of self-explanation ( writing – speaking )
The ability of describing problems structurally and technically ( writing & speaking)
The ability of explaining ideas, situations and problems ( reading, writing & speaking)
This part mainly measures the logical, numerical and analytical aptitude of each candidate, top ones are the only ones we select for next stages.
We have a set of interview tests that measure the agreeability levels of each candidate for
NOC Engineer, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the NOC Engineer you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a NOC Engineer with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your NOC Engineer can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right NOC Engineer is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
they know!
We conduct advanced technical tests to make sure we cover the needed knowledge your
NOC Engineer needs to have to excel for your business.
We weigh academic qualifications as well, we also request our full time employees to submit their education evidence as a major hiring rule to follow. We believe having the right academic qualifications can make a great difference, especially in advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your NOC Engineer to learn new skills, so we make sure that we select people who are only dynamic and willing to learn new ones.
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Frequently asked questions
