how to select the right NOC Engineer

Selecting the Right NOC Engineers

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a NOC Engineer, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a NOC Engineer.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one NOC Engineer or a team of NOC Engineers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

NOC Engineer Job Description Template

NOC Engineer

The NOC Engineer Monitors large computer networks and servers for problems from a central location. The NOC Engineer analyzes problems, performs troubleshooting and incident response on the system, communicates with site technicians and track problems through to resolution.

  • The NOC Engineer provides support for Technical Support, R&D, and other technical teams.
  • The NOC Engineer provides a central hub of communication regarding the status and ongoing events within the network and platform.
  • The NOC Engineer is responsible for troubleshooting network and platform issues from a server side perspective.
  • The NOC Engineer performs routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.
  • Responds to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring.
  • Ensures all activities are documented and tracked through a ticketing system
  • Executes established procedures as it relates to incident, change and event management.
  • Responsible for executing the established escalation processes with both internal and external teams.

  • Demonstrated understanding of network topologies, Windows server-client environments, and telecommunication environments.
  • Understanding of packet analysis and packet capture utilities.
  • Confident and goal oriented attitude with an ability to set and meet short and long-term objectives.
  • Experience in creating, utilizing, and maintaining technical documentation.
  • Experience working in a windows server environment as it relates to server and software management tasks.
  • Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes.
  • Ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources.
  • Experience with troubleshooting and identifying issues within data networks as it relates to SIP and software applications.

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class NOC Engineer.

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IP Networks Administration
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your NOC Engineer or team of NOC Engineers will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for NOC Engineer before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the NOC Engineer can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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