Outsource First-Class
Operations Engineer

Also known as System Operations Engineer

Outsource Operations Engineer at SupportFinity
how to select the right Operations Engineer

Selecting the Right Operations Engineers

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Operations Engineer, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Operations Engineer.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Operations Engineer or a team of Operations Engineers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

Operations Engineer Job Description Template

Operations Engineer

AKA: System Operations Engineer

The Operations Engineer identifies operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; interviewing process supervisors and operators; completing troubleshooting procedures.

  • The Operations Engineer captures, triages, troubleshoots and resolve issues, escalates when needed, engage 3rd parties as needed to fulfil support needs.
  • The Operations Engineer is responsible for handling Level 3 service requests and operational activities.
  • The Operations Engineer monitors the remote monitoring and management system alerts and notifications and respond accordingly through service requests.
  • Coordinates with different escalation teams during high risk Incidents or projects.
  • Adheres to engineering methodologies, standards and leading practices.
  • The Operations Engineer provides feedback regarding engineering methodologies and various user requirements.
  • Produce accurate, brief and clearly written documents tailored to audience needs and expectations.
  • Execution of application environment tasks as required for incident resolution.

  • Intermediate to advanced programming/coding skills.
  • Basic to intermediate knowledge of computer networks and ITIL Processes Knowledge.
  • Ability to apply critical thinking and a sense of urgency for troubleshooting incidents.
  • Good understanding of infrastructure, information security and policies best practices.
  • Advanced level knowledge of Windows and Linux servers administration and engineering.
  • Experience in backup management,performing upgrades, patches / hardening in OS.
  • Requires a strong understanding of system activation process.
  • Excellent personal and professional development possibilities. .
  • .
  • .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class Operations Engineer.

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country flagAmerican Operations Engineer man Operations Engineer stars for rating skilled people at SupportFinity
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Operations Management
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your Operations Engineer or team of Operations Engineers will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for Operations Engineer before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the Operations Engineer can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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