Selecting the Right Operations Engineers
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a Operations Engineer, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a Operations Engineer.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one Operations Engineer or a team of Operations Engineers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
Operations Engineer Job Description Template
Operations Engineer
AKA: System Operations Engineer
- The Operations Engineer captures, triages, troubleshoots and resolve issues, escalates when needed, engage 3rd parties as needed to fulfil support needs.
- The Operations Engineer is responsible for handling Level 3 service requests and operational activities.
- The Operations Engineer monitors the remote monitoring and management system alerts and notifications and respond accordingly through service requests.
- Coordinates with different escalation teams during high risk Incidents or projects.
- Adheres to engineering methodologies, standards and leading practices.
- The Operations Engineer provides feedback regarding engineering methodologies and various user requirements.
- Produce accurate, brief and clearly written documents tailored to audience needs and expectations.
- Execution of application environment tasks as required for incident resolution.
- Intermediate to advanced programming/coding skills.
- Basic to intermediate knowledge of computer networks and ITIL Processes Knowledge.
- Ability to apply critical thinking and a sense of urgency for troubleshooting incidents.
- Good understanding of infrastructure, information security and policies best practices.
- Advanced level knowledge of Windows and Linux servers administration and engineering.
- Experience in backup management,performing upgrades, patches / hardening in OS.
- Requires a strong understanding of system activation process.
- Excellent personal and professional development possibilities. .
- .
- .
We receive requests of hiring from candidates among more than 100 countries.
As we bring skills from each and every place in the world, we make sure we have the
right match of language proficiency with our clients' requirements.
Your Operations Engineer or team of Operations Engineers will have the needed level of language knowledge you expect,
each candidate passes through our language tests that warrant at least a good
command of reading, writing and speaking of the languages our clients ask for.
We know that communication starts from speaking common languages, thus we put this aspect as a first factor in
our selection process, we do not proceed with hiring for Operations Engineer before making sure that the
candidate passes the language ability tests first.
The next level of screening we perform at SupportFinity is the
communication quality, in this stage we make sure that the Operations Engineer
can deliver high quality of communication; especially on the technical aspects of the job.
We conduct our assessments to cover multiple aspects of communication
quality, such as:
The ability of self-explanation ( writing – speaking )
The ability of describing problems structurally and technically ( writing & speaking)
The ability of explaining ideas, situations and problems ( reading, writing & speaking)
This part mainly measures the logical, numerical and analytical aptitude of each candidate, top ones are the only ones we select for next stages.
We have a set of interview tests that measure the agreeability levels of each candidate for
Operations Engineer, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the Operations Engineer you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a Operations Engineer with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your Operations Engineer can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right Operations Engineer is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
they know!
We conduct advanced technical tests to make sure we cover the needed knowledge your
Operations Engineer needs to have to excel for your business.
We weigh academic qualifications as well, we also request our full time employees to submit their education evidence as a major hiring rule to follow. We believe having the right academic qualifications can make a great difference, especially in advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your Operations Engineer to learn new skills, so we make sure that we select people who are only dynamic and willing to learn new ones.
Get in touch
Our team will be always happy to speak with you.
Frequently asked questions
