Outsource First-Class
IT Analyst

Also known as Computer Systems Analyst

Outsource IT Analyst at SupportFinity
how to select the right IT Analyst

Selecting the Right IT Analysts

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a IT Analyst, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a IT Analyst.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one IT Analyst or a team of IT Analysts. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

IT Analyst Job Description Template

IT Analyst

AKA: Computer Systems Analyst

The IT Analyst responsibilities includes: Understanding business and technology needs. Designing, analyzing and implementing efficient IT systems. Gathering feedback from end users to continue improving systems.

  • The IT Analyst gathers data; Extracts/generates quantitative information from a single or multiple tools.
  • The IT Analyst data Manipulation; Cleans extracted data using pre-defined guidelines or instructions.
  • The IT Analyst data Analysis; Gathers and analyzes report requirements from stakeholders. Identifies and provides solution to general inquiries.
  • Reporting; Creates reports based on standard templates.
  • Project Initiation; Attends scope reviews to learn what the change request is all about..
  • Project Planning and Design; Gathers and develops business rules and requirements based on client need.
  • Project Execution; Troubleshoots and optimizes codes of other team members and resolves code conflicts.
  • Project Testing and Deployment; Formulates alternative solutions on issues encountered. .

  • Ability to manage and prioritize multiple tasks, Analytical skills and aptitude for logical thinking.
  • IT & computing skills,
  • Ability to follow detailed workflow and instructions.
  • Ability to work independently with minimal supervision.
  • Understanding of basic concept of project handling/management of project, Database management.
  • Ability to participate in a team environment, Presentation delivery.
  • Intermediate process/workflow design.
  • Knowledge of Trading & Order Management System, Network Infrastructure, Server, and Network devices maintenance.

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class IT Analyst.

country flagIndian IT Analyst woman IT Analyst stars for rating skilled people at SupportFinity
country flagAmerican IT Analyst man IT Analyst stars for rating skilled people at SupportFinity
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IT Standards Awareness
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your IT Analyst or team of IT Analysts will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for IT Analyst before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the IT Analyst can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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