Outsource First-Class
IT Support Engineer

Also known as Client Support Engineer , Client Support Specialist , Support Engineer , Software Support Engineer

Outsource IT Support Engineer at SupportFinity
how to select the right IT Support Engineer

Selecting the Right IT Support Engineers

Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a IT Support Engineer, not all companies have the right processes that can warrant best hires.

At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a IT Support Engineer.

As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one IT Support Engineer or a team of IT Support Engineers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.

IT Support Engineer Job Description Template

IT Support Engineer

AKA: Client Support Engineer or Client Support Specialist or Support Engineer or Software Support Engineer

The IT Support Engineer is an IT professional who provides technical support regarding a spectrum of software used within a specific business sector.

  • The first line of defense in finding the root cause of an application malfunction.
  • Problem determination, workaround resolution, root cause analysis, and major incident management.
  • The IT Support Engineer is responsible for maintaining Software / Web Services and Websites.
  • The IT Support Engineer is in charge for company's databases instance / Servers / Cybersecurity.
  • Deployment of service releases, patches, requests and customizations
  • Escalates issues in a timely manner according to Standard Operating Procedures.
  • The IT Support Engineer is responsible for database management, programming end of an application.
  • Provides second tier production and staging support for the software infrastructure. .

  • knowledge of database management, different operating systems and different programming languages
  • Complex problem solving skills to brainstorm software solutions,
  • Working knowledge of SQL Databases & basic network configuration
  • Working Knowledge of IT Hardware and Software
  • Ability to learn and master employer-specific software
  • Ability to diagnose & address application issues
  • Ability to clearly communicate with clients via different communications means (email, phone etc)
  • Some experience with common scripting languages. .

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Skills Matrix at SupportFinity

These are sets of the must have skills that we care about and put as top requirements needed for hiring first class IT Support Engineer.

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country flagAmerican IT Support Engineer man IT Support Engineer stars for rating skilled people at SupportFinity
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Customer Support
Language aptitute metric at SupportFinity
Language Aptitude
We receive requests of hiring from candidates among more than 100 countries. As we bring skills from each and every place in the world, we make sure we have the right match of language proficiency with our clients' requirements. Your IT Support Engineer or team of IT Support Engineers will have the needed level of language knowledge you expect, each candidate passes through our language tests that warrant at least a good command of reading, writing and speaking of the languages our clients ask for.

We know that communication starts from speaking common languages, thus we put this aspect as a first factor in our selection process, we do not proceed with hiring for IT Support Engineer before making sure that the candidate passes the language ability tests first.
Communication Quality metric at SupportFinity
Communication Quality
The next level of screening we perform at SupportFinity is the communication quality, in this stage we make sure that the IT Support Engineer can deliver high quality of communication; especially on the technical aspects of the job. We conduct our assessments to cover multiple aspects of communication quality, such as:

The ability of self-explanation ( writing – speaking )

The ability of describing problems structurally and technically ( writing & speaking)

The ability of explaining ideas, situations and problems ( reading, writing & speaking)
Personality tests at SupportFinity
Personality Tests
Personality tests at SupportFinity
Technical Excellence
Samy, Customer Support Assistant from SupportFinity

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