Also known as Client Support Engineer , Client Support Specialist , Support Engineer , Software Support Engineer
Selecting the Right IT Support Engineers
Hiring is one of the toughest challenges any company can face, either large enterprises or new startups. There is a great deal of know-how kind of experience when hiring a IT Support Engineer, not all companies have the right processes that can warrant best hires.
At SupportFinity, we streamlined our processes and in-house standards to make sure of having one of the top world-class hiring processes. The magic mix of skills ingredients is what separates a great hire from a not-so-good one. We came to this conclusion through consulting top technical and HR experts in addition to our years of work and exposure with most sophisticated projects across almost all tech verticals and areas of expertise. So you get one of the best recruitment processes to hire a IT Support Engineer.
As we have created and crafted a unique method of teams’ customization, we have also perfected our signature model of matching the right skills for our customers to hire either one IT Support Engineer or a team of IT Support Engineers. We have a long lasting belief in the power of data analytics in creating unmatchable results, thus, we apply our analytical models on our hiring process same as we do in our business model.
IT Support Engineer Job Description Template
IT Support Engineer
AKA: Client Support Engineer or Client Support Specialist or Support Engineer or Software Support Engineer
The IT Support Engineer is an IT professional who provides technical support regarding a spectrum of software used within a specific business sector.
The first line of defense in finding the root cause of an application malfunction.
Problem determination, workaround resolution, root cause analysis, and major incident management.
The IT Support Engineer is responsible for maintaining Software / Web Services and Websites.
The IT Support Engineer is in charge for company's databases instance / Servers / Cybersecurity.
Deployment of service releases, patches, requests and customizations
Escalates issues in a timely manner according to Standard Operating Procedures.
The IT Support Engineer is responsible for database management, programming end of an application.
Provides second tier production and staging support for the software infrastructure. .
knowledge of database management, different operating systems and different programming languages
Complex problem solving skills to brainstorm software solutions,
Working knowledge of SQL Databases & basic network configuration
Working Knowledge of IT Hardware and Software
Ability to learn and master employer-specific software
Ability to diagnose & address application issues
Ability to clearly communicate with clients via different communications means (email, phone etc)
Some experience with common scripting languages. .
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These are sets of the must have skills that we care about and put as top requirements needed for hiring first class IT Support Engineer.
IT Support Engineer
IT Support Engineer
We receive requests of hiring from candidates among more than 100 countries.
As we bring skills from each and every place in the world, we make sure we have the
right match of language proficiency with our clients' requirements.
Your IT Support Engineer or team of IT Support Engineers will have the needed level of language knowledge you expect,
each candidate passes through our language tests that warrant at least a good
command of reading, writing and speaking of the languages our clients ask for.
We know that communication starts from speaking common languages, thus we put this aspect as a first factor in
our selection process, we do not proceed with hiring for IT Support Engineer before making sure that the
candidate passes the language ability tests first.
The next level of screening we perform at SupportFinity is the
communication quality, in this stage we make sure that the IT Support Engineer
can deliver high quality of communication; especially on the technical aspects of the job.
We conduct our assessments to cover multiple aspects of communication
quality, such as:
The ability of self-explanation ( writing – speaking )
The ability of describing problems structurally and technically ( writing & speaking)
The ability of explaining ideas, situations and problems ( reading, writing & speaking)
This part mainly measures the logical,
numerical and analytical aptitude of each candidate,
top ones are the only ones we select for next stages.
Agreeability & Creativity
We have a set of interview tests that measure the agreeability levels of each candidate for
IT Support Engineer, we do so as we believe that likability of any person starts from the ability
to achieve high levels of agreeability without compromising critical thinking.
We also measure the creativity side of the IT Support Engineer you look for, where we see when and how each
candidate can apply out-of-the-box and innovative ways of fixing problems or creating new solutions.
Some people can do well when working on their own, some others cannot!
Knowing this matters a lot when hiring a IT Support Engineer with regard to the team size needed.
Remote work needs a special level of team work skills, so we make sure that your IT Support Engineer can adapt and work well with your team
and be quickly part of it if needed.
We care about hiring someone who can deliver, create and perform the way you expect
with passion and enthusiasm.
We assess our people’s technical abilities on the merits of achievements more
than anything else.
Hiring the right IT Support Engineer is an uneasy decision, we consider
measing the actual technical skills of each candidate.
Having a great resume
is just the start for us, we select candidates know what they say
We conduct advanced technical tests to make sure we cover the needed knowledge your
IT Support Engineer needs to have to excel for your business.
We weigh academic qualifications as well, we also request
our full time employees to submit their education evidence as a major hiring rule to follow.
We believe having the right academic qualifications can make a great difference, especially in
advanced science based areas like electronic design, engineering planning...etc.
One important metric for us is the ability of your IT Support Engineer to learn new skills,
so we make sure that we select people who are only dynamic and willing to learn new ones.
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Let us help you with any hiring needs you have.
Frequently asked questions
How to get a free trial?
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How do you do vetting?
Our expert recruiters will screen each applicant’s profile and recommend the best profiles for you, recommended applicants will be under “Recommended” list in your dashboard.
Can I have access to candidates' profiles after job expiration?
Yes, absolutely. You will have access to any job and the applicants profiles even when the job is expired.